Returns:

Gift Cards cannot be returned or redeemed for cash.

Lost or Stolen:

Physical Gift Cards are treated as cash and cannot be replaced if lost or stolen.

Expiration:

Physical Gift Cards expire 3 years from the date of issue (or 3 years from date of purchase for EGift Cards). Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any balance that remains on the Gift Card after expiry will not be available for use. Amendments to the NSW Fair Trading Act 1987 were passed by the NSW Parliament in October 2017 to be implemented on 31 March 2018. The amendments introduce a mandatory 3-year expiry date on gift cards and gift vouchers sold to consumers in NSW. We are pleased to announce that from 9 February 2018, all Oroton gift cards purchased will have a 3-year expiry date, irrespective of state of purchase. For more information please visit Fair Trading.

How do I check the balance of my Gift Card?

Online: here

In store: the available balance of your Gift Card will appear on your receipt after each purchase. You can also check your balance at any Oroton boutique or Oroton Outlet store.

Where can I view the expiry date of my Gift Card?

eGift Cards: on the eGift Card email, it is valid 3 years from the scheduled date.

Physical Gift Cards: on the back of the gift card, and or on the receipt.

What do I do if my gift card has expired?

All gift cards are valid for 3 years from date of issue (or date of purchase for eGift cards), if your card has expired we cannot extend. Please contact us if you have any concerns.

Can I use BNPL (Afterpay, Paypal Pay In 4, Klarna), another Gift Card or a Store Credit to purchase a Gift Card?

No, you cannot purchase a Gift Card using BNPL, another Gift Card or Store Credit.

Can I do split payments methods to purchase a Gift Card?

Yes, you can pay the remaining amount using any other payment method at checkout.

How is my refund processed if purchased with a Gift Card?

Gift cards are not redeemable for cash. If you wish to return an item(s) from your order purchased with a Gift Card, the refund amount will be reissued as an online credit for any online returns, or a store credit for any returns to a store, valid for 12 months from the date of issue.

Can I purchase Gift Cards in other currencies?

We only offer Gift Cards in AUD. Gift Cards redeemed in store and online and will be processed in local currency at the daily exchange rate, this rate is set by a third party provider.

How do I use my Gift Card?

Online: At checkout enter the unique gift card number and hit 'apply'. Note the total amount will be used from the gift card.

In store: By displaying the Gift Card or eGift Card email so the sales assistant can scan the barcode.

I left my gift card at home, can I still purchase in store using it?

No, gift cards need to be redeemed at the time of purchase.

Enter in the 12 or 20 digit gift card number to check your balance.

EG: 111-111-111-111 or 60000000000000000000